Case Studies

Case Studies - Highlighting the work of Commissioning HR 

Some details have been extracted due to the confidential nature of the cases.

Case Study 1

Commissioning HR have been providing HR Consultancy Support to a newly established Multi-Academy Trust (MAT). 

This is a complex organisation that TUPE’d 35 schools from 7 different Local Authorities.  The MAT engaged Commissioning HR to develop a suite of HR Policies that fit the requirements of the schools, builds upon the unique ethos of the organisation, whilst being mindful of any TUPE’d or protected terms.

Alison Lambert of Commissioning HR, set up a Policy Drafting Group with the recognised Trade Unions, of which there are many, to engage with and gain the buy in of the Trade Unions to policy development.  Alison researched the key policy practices currently in place and presented this to the organisation and Trade Unions together with a critique of any issues that arise, IE. different and protected terms, legislative updates and best practice review.  A new policy was then drafted, presented and refined before undergoing a consultation process ready for adoption.  Alison has built a sound working relationship with the Trade Unions who see the policies as models of good practice for other large organisations.

Case Study 2
Public Sector Organisation

Commissioning HR was engaged to support the organisation through restructuring their HR department and moving to a new HR Business Partner model. 

Approaching this from an external perspective enabled the consultation to be free from bias and gave a fresh perspective.  The consultation led to redundancies in the existing HR team.  Alison designed the recruitment process for vacant roles and used her professional knowledge to ensure that the right team were recruited to re-position HR in the organisation.  She undertook review of current practice and developed a HR transformation programme for the team to work towards.  Alison continues to be a mentor, sounding board and source of external, professional HR support.

Case Study 3
Small Independent Organisation

This organisation contacted Commissioning HR realising that they wanted some form of HR advice but now knowing where to start.

Commissioning HR reviewed the current practices and then provided the organisation with an updated employment contract and job descriptions for the existing employees together with a suite of HR Policies.

Commissioning HR went on to provide additional support for the recruitment of two new employees: including a recommendation on advertising and costings, benchmarking of salaries, job descriptions, interview questions and scoring framework, offer of employment checklist and an employment contract on new terms and conditions.

Case Study 4
A Community Interest Organisation

A large organisation engaged Commissioning HR to undertake a grievance investigation against senior members of the organisation. 

This was a complex and multi-faceted grievance and required independent investigation to be free from any bias.  Terms of Reference for the investigation were agreed.  Commissioning HR interviewed the employee raising the grievance and the parties the grievance was against.  After conclusion of all the interviews, an investigation report was written which detailed:

  • The Terms of Reference (TOR)
  • Background
  • The investigation approach and methods used
  • Findings for each TOR
  • Conclusions
  • Outcomes wanted
  • Further Recommendations and Learning Outcomes

The investigation report was well received by the organisation and they were receptive to the recommendations proposed.

Case Study 5
Site Closure – Redundancy Consultation

A multi-site organisation engaged Commissioning HR to guide them through consulting on redundancies due to a site closure. 

Commissioning HR developed a communication strategy for the lead manager to present to the workforce.  As there were less than 20 employees, individual consultation processes and communications were developed.  Commissioning HR fully briefed the lead manager on how to handle each stage of the process.  This ensured that the organisation was legally compliant and open to a meaningful and fair consultation process.

Written documentation was provided by Commissioning HR for each employee based on their individual circumstances.  No objections or appeals were lodged against the redundancy process and the consultation was competed in time.


We engaged Commissioning HR Ltd to undertake a study to help us better understand the strengths and vulnerabilities of the HR service level agreements we have with seven local authorities. It was a complex study involving 35 academies each with its unique requirements. The commission involved designing the study and liaising with administrators, headteachers and directors to gather and analyse a large volume of data. The results of the study were presented clearly and succinctly both verbally and in writing and included relevant and practical recommendations and the use of technology enabled us to interrogate the data in a range of useful ways. I would have no hesitation in recommending Commissioning HR Ltd for such work.

Richard Thorns, HR Officer, Plymouth Multi-Academy Trust

More testimonials coming soon ...